This Policy governs the conditions applicable to the sale, manufacturing, preparation, transportation, delivery and receipt of timber and wood products marketed by PAULOWNIA PROFESSIONAL S.L.
Its purpose is to establish a clear framework regarding product characteristics, supply conditions, manufacturing processes, transportation, estimated lead times, responsibilities of the parties and limitations applicable to wood-derived products.
PAULOWNIA PROFESSIONAL S.L. may commercialize, among others:
Forest Raw Materials
Sawn Timber
Processed and Semi-Finished Products
Wood is a natural material and its characteristics may reasonably vary between individual pieces, batches and production runs.
Differences may occur in relation to:
Such variations shall not be considered product defects.
Paulownia wood exhibits excellent dimensional stability once properly dried. However, reasonable variations may occur due to ambient humidity, storage conditions, transportation or handling after delivery.
Natural differences between batches, production runs or individual pieces are inherent characteristics of wood and shall not be considered manufacturing defects.
Products may be supplied in different moisture conditions depending on the characteristics of the order:
Moisture content may vary within reasonable parameters depending on the product, drying process and storage conditions.
Unless expressly agreed in writing, moisture values shall be considered indicative only.
Dimensions stated in catalogues, technical datasheets, quotations, commercial offers or similar documentation are nominal dimensions.
Reasonable tolerances may occur as a result of:
Applicable tolerances may vary depending on the supplied product.
When standing timber, harvested timber, logs or log sections are sold, any estimates relating to volume, weight, yield, cubic measurement or recovery rates shall be considered indicative only.
Factors such as tree shape, moisture content, cutting methods, grading, transportation and subsequent processing may affect final results.
Unless expressly agreed in writing, PAULOWNIA PROFESSIONAL S.L. does not guarantee specific processing yields or industrial recovery rates.
Certain products may be manufactured, machined or prepared specifically for individual customers.
Including, among others:
Manufacturing and supply lead times may vary depending on:
For certain projects, industrial orders, special production runs or full-container shipments, manufacturing and supply lead times may reach approximately 90 to 120 days from final order confirmation or receipt of the agreed advance payment.
Lead times are indicative unless expressly agreed otherwise in writing.
Certain orders may require advance reservation, raw material allocation or specific production planning.
PAULOWNIA PROFESSIONAL S.L. may request advance payments or partial payments in order to secure material availability and production scheduling.
Applicable commercial conditions shall be those specified in the quotation, commercial offer, proforma invoice or specific agreement.
Transportation methods may vary depending on:
The company may use:
Transportation times are indicative only.
Unless expressly agreed otherwise, the purchaser shall be responsible for providing the necessary equipment and resources to unload the goods at destination.
The recipient must inspect the goods immediately upon receipt.
Any incident must be reported in accordance with the applicable Returns and Refunds Policy.
The recipient must inspect the goods immediately upon receipt.
Any incident relating to transport damage, breakage, missing goods, damaged packaging or similar issues must be reported within a maximum period of 48 hours from delivery.
To process any claim, sufficient documentation must be provided to verify the reported incident.
Where applicable, claims shall include:
PAULOWNIA PROFESSIONAL S.L. may request additional information where necessary to assess the claim.
Failure to provide sufficient documentation may result in rejection of the claim.
Visible transport damage should be noted on the carrier’s delivery note or transport document whenever possible.
Acceptance of the goods without reservations may limit the ability to pursue claims against the carrier.
The following shall not be considered product defects:
PAULOWNIA PROFESSIONAL S.L. shall also not be responsible for effects resulting from:
The liability of PAULOWNIA PROFESSIONAL S.L. shall be limited to the value of the goods actually supplied.
Under no circumstances shall the company be liable for:
PAULOWNIA PROFESSIONAL S.L. shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including extreme weather events, transport disruptions, labour disputes, administrative restrictions, natural disasters or any other force majeure event.
Specific conditions relating to exports, imports, customs procedures, certifications, official inspections and international trade formalities are additionally governed by the International Import and Export Policy of PAULOWNIA PROFESSIONAL S.L.
PAULOWNIA PROFESSIONAL S.L. reserves the right to modify this Policy whenever necessary to adapt it to legal, technical, commercial or production changes.
The version published at any given time shall be the applicable version.
For enquiries relating to timber products, quotations, transportation or deliveries, customers may contact:
